Epstein File EFTA01375031: Client and Perform (DS10)

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💨IMPACT LEVEL 1 — MEH

Epstein File EFTA01375031: Client and Perform (DS10)

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This document is email correspondence dated May 16, 2016, from Armen Brash and Derek Johnson regarding Regulation E error resolution procedures and client notification processes at Deutsche Bank. It references client reimbursement claim resolution templates and internal compliance procedures for handling account errors.

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client perform Deutsche Bank

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Excerpt 1

From: Armen Brash Sent: 5/16/2016 12:52:02 PM To: Stewart Oldfield I; Paul Morris Subject: FW: Reg E Review - Error Resolution Process - **Client** notification

Excerpt 2

Letter Template: http://americas.awm.intranet.db.com/en/files/13-AWM- 0392 resol on claim **client** reimbursement 052413.pdf Also, can you please see if you

Excerpt 3

To: Armen Brash; Paul Morris; Stewart Oldfield Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu Subject: RE: Reg E Review = Error Resolution Process - **Client**