Epstein Index›Documents›EFTA01382703
💨IMPACT LEVEL 1 — MEH

Epstein File EFTA01382703: Document from Set 10 (DS10)

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This document describes Deutsche Bank's operations and support services, including new client onboarding procedures, client service and account management functions, and contact center support. It outlines how the bank's teams work to deliver seamless transitions from sales to implementation and provide ongoing client services.

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Our operations and support services include: New **Client** Onboarding - Our new **client** onboarding team works closely with the sales force to deliver a seamless
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transition from sales to implementation to ongoing **client** services.
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**Client** Service / Account Management - Our contact center team handles in-bound **client** service calls ranging from basic account maintenance requests to

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