Epstein Index›Documents›EFTA02061101
💨IMPACT LEVEL 1 — MEH

Epstein File EFTA02061101: Booking, Concierge and Contractor (DS10)

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American Express cardholder terms and conditions document explaining the company's use of third-party concierge service contractors for booking services. The document clarifies that most booking and concierge services are provided at no cost to cardholders, though cardholders remain responsible for service provider fees, and that service providers are not employees or agents of American Express or the concierge company.

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🔑 Evidence Keywords
bookingconciergecontractorvoicemailiPhoneperform

📋 Key Excerpts8

PersonKeyword
Excerpt 1
All rights reserved When **booking** concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company
Excerpt 2
There is typically no cost to you for most **booking** efforts Concierge Company and American Express perform on your behalf, although you are responsible
Excerpt 3
All rights reserved When booking **concierge** services for Card Members, American Express uses a third party **concierge** service contractor ("**Concierge** Company

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Source: U.S. Department of Justice

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