Epstein Index›Documents›EFTA02213659
💨IMPACT LEVEL 1 — MEH

Epstein File EFTA02213659: Concierge and Hanging (DS11)

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American Express concierge service documentation dated May 21, 2017, containing a customer complaint about hotel service quality. The excerpt references issues with phone transfers and front desk staff, indicating a complaint logged through the American Express concierge service regarding poor hotel service.

👤 Named in This Document
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🔑 Evidence Keywords
conciergehanging

📋 Key Excerpts2

PersonKeyword
Excerpt 1
All rights reserved American Express uses 3rd party **concierge** service providers who are not authorized to act on behalf of American Express and you acknowledge
Excerpt 2
21MAY17 Title: American Express R This hotel is horrible, the keep **hanging** up, transferring me to another person...girt at the front desk said that she

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Source: U.S. Department of Justice

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