Epstein Index›Documents›EFTA02249452
💨IMPACT LEVEL 1 — MEH

Epstein File EFTA02249452: Concierge and Afraid (DS11)

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This document contains American Express terms regarding concierge services and an email dated June 5, 2018 at 9:33 AM from Natalia Molotkova to Lesley regarding a refund desk issue. The email indicates that used ticket value exceeded total ticket value, preventing a refund. The excerpt suggests a dispute or problem with travel booking refunds but provides no additional context or resolution details.

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🔑 Evidence Keywords
conciergeafraidbooking

📋 Key Excerpts2

PersonKeyword
Excerpt 1
All rights reserved American Express uses 3rd party **concierge** service providers who are not authorized to act on behalf of American Express and you acknowledge
Excerpt 2
On Jun 5, 2018, at 9:33 AM, Natalia Molotkova wrote: Lesley, just heard from my refund desk (was **afraid** of that): USED VALUE IS HIGHER THAN TOTAL TKT VALUE

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Source: U.S. Department of Justice

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